Actions and Plans in 2016

Status

For Service Availability

1. Review OnePass authentication data flow and enhance service monitoring on each components

Completed

2. Study disaster recovery (for a long period of service failure) with alternative authentication service

Expected to be completed by 4Q 2016

For Service Coverage

3. Introduce OnePass authentication to more services:
   • Wi-Fi service under Wi-Fi Hotspot Partnership Programme (SSID - eduroam / Universities WiFi / CSL / Y5ZONE)
   • New SSID  - CUHK1x (allows you to get connected to Wi-Fi automatically without manual login each time)

Expected to be completed in 3Q 2016

4. Introduce OnePass federations and Active Directory applications in Central Authentication and Directory Service

Completed

5. Assist CUHK departments and units to integrate their systems with OnePass authentication under standardized technical mechanism and procedures

On-going, from 2015

For User Consultation

6. Collect user feedback through different channels:
   • ITSC Service Desk (from staff / students / others)
   • LAN Administrators Meetings (from staff)
   • Student User Consultation Committee Meeting (from students)
   • ITSC Student User Satisfaction and Needs Survey 2016 (from students)

On-going, from 2015