After a summer of continued disruption from COVID-19 and at the start of an academic year unlike any we have known, I was delighted to once again welcome new students and old friends to CUHK Library. In response to the pandemic the Library’s orientation and workshops are fully online this year, and digital first has become our motto. Our expansive digital collections have been well used with usage increasing. We buy digital material whenever we can, but we know not everything is digital and many of you still require access to our print collections. A book retrieval service centralised at the University Library at the height of the pandemic, followed by the same service in each library, is now part of our pandemic toolbox.