Account Collection (for Staff) / Password Reset for Personal Account

Rules to Note
1. All ITSC computing resources must be used in accordance with the policies and guidelines stated in Computer Network Policies and Guidelines on Access and Usage ( http://www.itsc.cuhk.edu.hk/it-policies/net-guide-use)
2. The computing resources must be used in connection with CUHK student activities only, in an efficient and non-wasteful manner, and NEVER for commercial purpose.
3. The password granted to you must be kept CONFIDENTIAL.
4. Any user who violates the Centre’s rules and regulations will have his/her computing account and privileges revoked.

Personal Data Collection
1. The personal data provided on this form will be used by
• ITSC to verify your identity in the University to confirm your eligibility for the computing resources and services being provided by ITSC
• ITSC to contact you
2. The provision of personal data on this form is voluntary. If you do not provide sufficient information, however, we may not be able to process your application.
3. Personal data held by us relating to you will be kept confidential and will not be used for other purposes apart from the above.
4. You have the right to check whether ITSC holds personal data on you. You can submit your request through Service Desk at http://servicedesk.itsc.cuhk.edu.hk
5. Details on the use of personal data by ITSC can be found at https://www.itsc.cuhk.edu.hk/it-policies/pps

Form Submission
1. To expedite the process of your application, the information/documents must be supplied/produced/completed.
2. For password reset,
 Staff applicant: The new password will be sent to the applicant either by (i) intra-departmental mail to applicant’s department or (ii) email if personal e-mail address is provided.
 Student applicant needs to provide a copy of CU Link Card for identification. After receiving and verifying the application form, the new password will be sent either by e-mail if personal e-mail address is provided.
3. For other application request, you will receive a reply through email, internal mail or phone in 1 - 3 working days.
4. For any enquiries, please write to ITSC Service Desk at http://servicedesk.itsc.cuhk.edu.hk

Section 1: Personal Information
1. You are *

1. You are Staff Student
2. Student ID: *
Must be 10 characters. Currently Entered: 0 characters.
2. Staff ID: *
Must be 6 characters. Currently Entered: 0 characters.
3. Name In English: 3. Name In English: * First Middle Last
3a. Department
4. Personal Email Address
(a non-CUHK E-mail address) *
5. Contact Phone No: *
6. Attachment
Please upload EITHER one for identity verification:
1. Applicant's CU Link Card OR
2. Identity Proof with full name + photo (Please mask other sensitive data) *

Attach Files
Section 2: Service Required
Please choose which service you want *

Please choose which service you want Collect Account Information and Password for New User Reset Forgotten OnePass Password (Password will be generated by the system)
Please choose which service you want *

Please choose which service you want Reset Forgotten OnePass Password (Password will be generated by the system)
After completing the form, please click the Submit button.
Disclaimer The personal data collected will be used by ITSC-USS and authorised personnel for processing the captioned purposes in accordance with relevant provisions of the Personal Data (Privacy) Ordinance.

Account Collection (for Staff) / Password Reset for Personal Account

Section 1: Personal Information

Section 2: Service Required

After completing the form, please click the Submit button.