OnePass Password Reset for Personal Account

OnePass Password Reset for Personal Account

Rules to Note
1. All ITSC computing resources must be used in accordance with the policies and guidelines stated in Computer Network Policies and Guidelines on Access and Usage ( http://www.itsc.cuhk.edu.hk/en-gb/it-policies/net-guide-use)
2. The computing resources must be used in connection with CUHK student activities only, in an efficient and non-wasteful manner, and NEVER for commercial purpose.
3. The password granted to you must be kept CONFIDENTIAL.
4. Any user who violates the Centre’s rules and regulations will have his/her computing account and privileges revoked.


Personal Data Collection
1. The personal data provided on this form will be used by
• ITSC to verify your identity in the University to confirm your eligibility for the computing resources and services being provided by ITSC
• ITSC to contact you
2. The provision of personal data on this form is voluntary. If you do not provide sufficient information, however, we may not be able to process your application.
3. Personal data held by us relating to you will be kept confidential and will not be used for other purposes apart from the above.
4. You have the right to check whether ITSC holds personal data on you. You can submit your request through Service Desk at http://servicedesk.itsc.cuhk.edu.hk
5. Details on the use of personal data by ITSC can be found at https://www.itsc.cuhk.edu.hk/en-gb/it-policies/pps


Form Submission
1. To expedite the process of your application, the information/documents must be supplied/produced/completed.
2. For password reset,
 Staff applicant: The new password will be sent to the applicant either by (i) intra-departmental mail to applicant’s department or (ii) email if personal e-mail address is provided.
 Student applicant needs to provide a copy of CU Link Card for identification. After receiving and verifying the application form, the new password will be sent either by e-mail if personal e-mail address is provided.
3. For other application request, you will receive a reply through email, internal mail or phone in THREE working days.
4. For any enquiries, please write to ITSC Service Desk at http://servicedesk.itsc.cuhk.edu.hk