蘭苑餐飲服務意見調查 2024 Survey on the Catering Service of Orchid Lodge 2024

蘭苑餐飲服務意見調查 2024
Survey on the Catering Service of Orchid Lodge 2024

蘭苑管理專責小組現正就蘭苑餐飲服務進行意見調查，墾請各位能抽出數分鐘時間，於 10 月 4 日（星期五）至 10 月 24 日（星期四）期間填寫以下服務問卷，給予我們一些寶貴意見。感謝大家支持！

The Orchid Lodge Management Task Group is conducting a survey on the catering service provided at Orchid Lodge. We would like to invite you to fill out a short online survey between October 4th (Friday) and October 24th (Thursday) to help us understand your dining experiences at Orchid Lodge. Your opinion will be greatly appreciated. Thank you for your help!

你是 You Are

你是 You Are 教職員 A staff member 學生 A student 其他顧客 A guest
你是否崇基學院教職員聯誼會會員 Are you a member of CCC Staff Club

你是否崇基學院教職員聯誼會會員 Are you a member of CCC Staff Club 是。基本會員 Yes. Full Members 是。附屬會員 Yes. Affiliated Members 是。其他類別 Yes. Other Categories 否。No.
請問你通常在甚麼時段光顧蘭苑？
What time do you usually visit Orchid Lodge?

請問你通常在甚麼時段光顧蘭苑？
What time do you usually visit Orchid Lodge? 早餐時段 Breadfast 午餐時段 Lunch 下午茶時段 Afternoon Tea 晚餐時段 Dinner
過去一個月內，你每星期平均到蘭苑用餐多少次？
Last month, how many times did you have meals at Orchid Lodge a week on average?

過去一個月內，你每星期平均到蘭苑用餐多少次？
Last month, how many times did you have meals at Orchid Lodge a week on average? 沒有 None 一至兩次 One to two time(s) 三至五次 Three to five times 六次或以上 Six times or above
你對現時蘭苑餐廳承辦商在各方面的評分：
Your opinion on the current caterer of Orchid Lodge:

**(I) 食物 Food**
(I) 食物 Food	非常滿意 Very Satisfactory 7	6	5	可以接受 Acceptable 4	3	2	非常不滿意 Very Unsatisfactory 1
a. 食物味道 Tastefulness of food	a. 食物味道 Tastefulness of food非常滿意 Very Satisfactory 7	a. 食物味道 Tastefulness of food6	a. 食物味道 Tastefulness of food5	a. 食物味道 Tastefulness of food可以接受 Acceptable 4	a. 食物味道 Tastefulness of food3	a. 食物味道 Tastefulness of food2	a. 食物味道 Tastefulness of food非常不滿意 Very Unsatisfactory 1
b. 食物的調味（例如油膩、鹹淡等） Seasoning of food e.g. Saltiness, oiliness, etc	b. 食物的調味（例如油膩、鹹淡等） Seasoning of food e.g. Saltiness, oiliness, etc非常滿意 Very Satisfactory 7	b. 食物的調味（例如油膩、鹹淡等） Seasoning of food e.g. Saltiness, oiliness, etc6	b. 食物的調味（例如油膩、鹹淡等） Seasoning of food e.g. Saltiness, oiliness, etc5	b. 食物的調味（例如油膩、鹹淡等） Seasoning of food e.g. Saltiness, oiliness, etc可以接受 Acceptable 4	b. 食物的調味（例如油膩、鹹淡等） Seasoning of food e.g. Saltiness, oiliness, etc3	b. 食物的調味（例如油膩、鹹淡等） Seasoning of food e.g. Saltiness, oiliness, etc2	b. 食物的調味（例如油膩、鹹淡等） Seasoning of food e.g. Saltiness, oiliness, etc非常不滿意 Very Unsatisfactory 1
c. 食物款式 Variety of food	c. 食物款式 Variety of food非常滿意 Very Satisfactory 7	c. 食物款式 Variety of food6	c. 食物款式 Variety of food5	c. 食物款式 Variety of food可以接受 Acceptable 4	c. 食物款式 Variety of food3	c. 食物款式 Variety of food2	c. 食物款式 Variety of food非常不滿意 Very Unsatisfactory 1
d. 食物份量 Portions of food	d. 食物份量 Portions of food非常滿意 Very Satisfactory 7	d. 食物份量 Portions of food6	d. 食物份量 Portions of food5	d. 食物份量 Portions of food可以接受 Acceptable 4	d. 食物份量 Portions of food3	d. 食物份量 Portions of food2	d. 食物份量 Portions of food非常不滿意 Very Unsatisfactory 1
e. 食物溫度 Serving temperature of food	e. 食物溫度 Serving temperature of food非常滿意 Very Satisfactory 7	e. 食物溫度 Serving temperature of food6	e. 食物溫度 Serving temperature of food5	e. 食物溫度 Serving temperature of food可以接受 Acceptable 4	e. 食物溫度 Serving temperature of food3	e. 食物溫度 Serving temperature of food2	e. 食物溫度 Serving temperature of food非常不滿意 Very Unsatisfactory 1
f. 食物價格 Price of food	f. 食物價格 Price of food非常滿意 Very Satisfactory 7	f. 食物價格 Price of food6	f. 食物價格 Price of food5	f. 食物價格 Price of food可以接受 Acceptable 4	f. 食物價格 Price of food3	f. 食物價格 Price of food2	f. 食物價格 Price of food非常不滿意 Very Unsatisfactory 1
g. 食物衛生 Hygiene of food	g. 食物衛生 Hygiene of food非常滿意 Very Satisfactory 7	g. 食物衛生 Hygiene of food6	g. 食物衛生 Hygiene of food5	g. 食物衛生 Hygiene of food可以接受 Acceptable 4	g. 食物衛生 Hygiene of food3	g. 食物衛生 Hygiene of food2	g. 食物衛生 Hygiene of food非常不滿意 Very Unsatisfactory 1

h. 對蘭苑食物質素的評語 Other comments on the food of Orchid Lodge:

**(II) 服務 Service**
(II) 服務 Service	非常滿意 Very Satisfactory 7	6	5	可以接受 Acceptable 4	3	2	非常不滿意 Very Unsatisfactory 1
a. 服務員的態度 Service of the attendants	a. 服務員的態度 Service of the attendants非常滿意 Very Satisfactory 7	a. 服務員的態度 Service of the attendants6	a. 服務員的態度 Service of the attendants5	a. 服務員的態度 Service of the attendants可以接受 Acceptable 4	a. 服務員的態度 Service of the attendants3	a. 服務員的態度 Service of the attendants2	a. 服務員的態度 Service of the attendants非常不滿意 Very Unsatisfactory 1
b. 服務員的效率 Efficiency of the attendants	b. 服務員的效率 Efficiency of the attendants非常滿意 Very Satisfactory 7	b. 服務員的效率 Efficiency of the attendants6	b. 服務員的效率 Efficiency of the attendants5	b. 服務員的效率 Efficiency of the attendants可以接受 Acceptable 4	b. 服務員的效率 Efficiency of the attendants3	b. 服務員的效率 Efficiency of the attendants2	b. 服務員的效率 Efficiency of the attendants非常不滿意 Very Unsatisfactory 1
c. 廚房效率 Efficiency of serving dishes ordered	c. 廚房效率 Efficiency of serving dishes ordered非常滿意 Very Satisfactory 7	c. 廚房效率 Efficiency of serving dishes ordered6	c. 廚房效率 Efficiency of serving dishes ordered5	c. 廚房效率 Efficiency of serving dishes ordered可以接受 Acceptable 4	c. 廚房效率 Efficiency of serving dishes ordered3	c. 廚房效率 Efficiency of serving dishes ordered2	c. 廚房效率 Efficiency of serving dishes ordered非常不滿意 Very Unsatisfactory 1
d. 訂座服務 Table reservation service	d. 訂座服務 Table reservation service非常滿意 Very Satisfactory 7	d. 訂座服務 Table reservation service6	d. 訂座服務 Table reservation service5	d. 訂座服務 Table reservation service可以接受 Acceptable 4	d. 訂座服務 Table reservation service3	d. 訂座服務 Table reservation service2	d. 訂座服務 Table reservation service非常不滿意 Very Unsatisfactory 1

e. 對蘭苑服務質素的評語 Other comments on the service of Orchid Lodge:

**(III) 餐廳環境 Environment**
(III) 餐廳環境 Environment	非常滿意 Very Satisfactory 7	6	5	可以接受 Acceptable 4	3	2	非常不滿意 Very Unsatisfactory 1
a. 餐具清潔及衛生 Cleanliness and hygiene of tableware	a. 餐具清潔及衛生 Cleanliness and hygiene of tableware 非常滿意 Very Satisfactory 7	a. 餐具清潔及衛生 Cleanliness and hygiene of tableware 6	a. 餐具清潔及衛生 Cleanliness and hygiene of tableware 5	a. 餐具清潔及衛生 Cleanliness and hygiene of tableware 可以接受 Acceptable 4	a. 餐具清潔及衛生 Cleanliness and hygiene of tableware 3	a. 餐具清潔及衛生 Cleanliness and hygiene of tableware 2	a. 餐具清潔及衛生 Cleanliness and hygiene of tableware 非常不滿意 Very Unsatisfactory 1
b. 餐廳設施 (包括檯及椅等衛生及整潔) Hygiene and tidiness of dining hall (including tables & chairs)	b. 餐廳設施 (包括檯及椅等衛生及整潔) Hygiene and tidiness of dining hall (including tables & chairs) 非常滿意 Very Satisfactory 7	b. 餐廳設施 (包括檯及椅等衛生及整潔) Hygiene and tidiness of dining hall (including tables & chairs) 6	b. 餐廳設施 (包括檯及椅等衛生及整潔) Hygiene and tidiness of dining hall (including tables & chairs) 5	b. 餐廳設施 (包括檯及椅等衛生及整潔) Hygiene and tidiness of dining hall (including tables & chairs) 可以接受 Acceptable 4	b. 餐廳設施 (包括檯及椅等衛生及整潔) Hygiene and tidiness of dining hall (including tables & chairs) 3	b. 餐廳設施 (包括檯及椅等衛生及整潔) Hygiene and tidiness of dining hall (including tables & chairs) 2	b. 餐廳設施 (包括檯及椅等衛生及整潔) Hygiene and tidiness of dining hall (including tables & chairs) 非常不滿意 Very Unsatisfactory 1
c. 餐廳整體環境 General environment of dining hall	c. 餐廳整體環境 General environment of dining hall 非常滿意 Very Satisfactory 7	c. 餐廳整體環境 General environment of dining hall 6	c. 餐廳整體環境 General environment of dining hall 5	c. 餐廳整體環境 General environment of dining hall 可以接受 Acceptable 4	c. 餐廳整體環境 General environment of dining hall 3	c. 餐廳整體環境 General environment of dining hall 2	c. 餐廳整體環境 General environment of dining hall 非常不滿意 Very Unsatisfactory 1

d. 對餐廳環境的評語 Other comments on the environment of Orchid Lodge:

**(IV) 整體表現 Overall Peformance**
(IV) 整體表現 Overall Peformance	非常滿意 Very Satisfactory 7	6	5	可以接受 Acceptable 4	3	2	非常不滿意 Very Unsatisfactory 1
a. 整體餐飲服務 Overall catering service	a. 整體餐飲服務 Overall catering service非常滿意 Very Satisfactory 7	a. 整體餐飲服務 Overall catering service6	a. 整體餐飲服務 Overall catering service5	a. 整體餐飲服務 Overall catering service可以接受 Acceptable 4	a. 整體餐飲服務 Overall catering service3	a. 整體餐飲服務 Overall catering service2	a. 整體餐飲服務 Overall catering service非常不滿意 Very Unsatisfactory 1
b. 與校內其他餐廳比較，你對現時蘭苑餐飲服務的評價 In comparison with other canteens in CUHK, your opinion on the catering service of Orchid Lodge	b. 與校內其他餐廳比較，你對現時蘭苑餐飲服務的評價 In comparison with other canteens in CUHK, your opinion on the catering service of Orchid Lodge非常滿意 Very Satisfactory 7	b. 與校內其他餐廳比較，你對現時蘭苑餐飲服務的評價 In comparison with other canteens in CUHK, your opinion on the catering service of Orchid Lodge6	b. 與校內其他餐廳比較，你對現時蘭苑餐飲服務的評價 In comparison with other canteens in CUHK, your opinion on the catering service of Orchid Lodge5	b. 與校內其他餐廳比較，你對現時蘭苑餐飲服務的評價 In comparison with other canteens in CUHK, your opinion on the catering service of Orchid Lodge可以接受 Acceptable 4	b. 與校內其他餐廳比較，你對現時蘭苑餐飲服務的評價 In comparison with other canteens in CUHK, your opinion on the catering service of Orchid Lodge3	b. 與校內其他餐廳比較，你對現時蘭苑餐飲服務的評價 In comparison with other canteens in CUHK, your opinion on the catering service of Orchid Lodge2	b. 與校內其他餐廳比較，你對現時蘭苑餐飲服務的評價 In comparison with other canteens in CUHK, your opinion on the catering service of Orchid Lodge非常不滿意 Very Unsatisfactory 1

c. 對蘭苑餐飲服務的其他意見 Other remarks on the catering service of Orchid Lodge:
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蘭苑餐飲服務意見調查 2024 Survey on the Catering Service of Orchid Lodge 2024

你對現時蘭苑餐廳承辦商在各方面的評分： Your opinion on the current caterer of Orchid Lodge:

蘭苑餐飲服務意見調查 2024
Survey on the Catering Service of Orchid Lodge 2024

你對現時蘭苑餐廳承辦商在各方面的評分：
Your opinion on the current caterer of Orchid Lodge: