We Heard from You – Result of User Survey
Thanks for your valuable feedback via User Satisfaction and Needs Survey this March and April!
We received 3,114 responses from students and staff this year, with 88% of them satisfied with our services!
A lucky draw has been held at ITSC with the presence of University’s Finance Office representative to monitor the drawing. Congratulations to the lucky draw winners.
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Prize
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Student Winner
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Staff Winner
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iPad
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Chan Wai Chung
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Tai Celia
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Galaxy
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LAU Wa Chi
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Wong Yuk Chun
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fitbit
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Lee Siu Ki
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Sun Stellar
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The following extracts the summary of the survey result. In overall, the services got higher satisfaction from students compared with that of 2019. Respondents expressed their gratitude towards ITSC for the support during COVID-19.
We also enhanced our services in response to your comments:
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Comments Extracted
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ITSC Response
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The mobile phone no. should not be shown after I have forwarded my office no. to my cellphone.
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ITSC has enabled a new feature in May on IP Phone to ensure the caller only sees the original dialed number even if the number has been forwarded.
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The setup of VPN is complicated
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ITSC has enhanced the user guides in Knowledgebase to provide setup steps bilingually.
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Longer session for hostel network to avoid repeated login
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The connection session has been extended from 8 hours to 12 hours.
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back to issue
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