Highlight for Staff: Why Some Emails Seem "Lost" in Office 365 Mail?
Where Does My Email Go?Stop 1: Anti-Spam and Anti-Virus (ASAV) Gateway (Details)
Emails reaching xxx@cuhk.edu.hk will first reach this gateway implemented by ITSC for spam and virus scanning. Suspected spams will be stored in a quarantined server reachable at https://qs.cuhk.edu.hk. The server (DO-NOT-REPLY@qs.cuhk.edu.hk) will alert you when some emails are quarantined, and delete them after 21 days.
Stop 2: (Focused) Inbox / Clutter / Junk Email
Emails will then be routed to different folders in your Office 365 mailbox.
Focused Inbox | Your inbox may be split into two tabs—"Focused" for more important messages and "Other" for the remaining. One can switch between tabs to read the classified emails. You can disable the focused inbox if you don't need such classification. | Clutter | This folder may appear among your inbox folders if you enabled this function before. It stores the low priority emails by keeping track your reading preference. You can also make this function off now while Microsoft is replacing this with Focused Inbox. | Junk Email | Office 365 also has its own junk email filtering. Emails that classified as spams will fall into "Junk Email" among your inbox folders. You can also manage your own filtering rule to get away from junks. |
Your Email Is Not Hidden / Lost at allNot to miss an email, try searching from the above stops. If you still can't find a clue, you are welcome to contact us
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