2020 Sep | Volume 183

We Have Done More for You

2019 and 2020 have been challenging, no matter to a student, teacher or staff. While keeping social distance, everyone is trying his / her best to maintain daily life, the learning, research and work.

And we are here to support you!

  1. More Services & Stronger Infrastructure for eLearning
  • Online class and video conferencing solution, Zoom / Teams
  • One-stop features in Blackboard
    • Blackboard course material available for students in waitlist before and during the add/drop period i.e. 6 – 25 Sep 2020
    • Zoom integration in Blackboard
  • CUHK VPN Add-on Service for Mainland students to access learning tools e.g. Library e-resources
  • Virtual labs for students and teachers who need SAS/SPSS/MatLab
  • (Coming) AWS direct connect among JUCC* data centres to have more consistent network experience, more bandwidth but less cost

  1. Showing What Technology Suits You
  • Online trainings (some with briefing notes and recordings available)
    • 40+ online workshops to introduce eLearning tools and services, dedicated to teachers, students, administrative and teaching support
    • Online briefings and orientation videos to brief essential IT services for new students & new staff
    • Sharing sessions on how to secure an online meeting event for college and admin staff, and also student orientation organizers
    • Technology sharing sessions for IT support
  • Security guidelines for using different technology


  1. Standing by You with Instant Support
  • Extended support hours with ITSC staff standby until 9:30PM during exam period, online teaching peak and new service launch
  • Acting as consultants / IT support for mega-events in CUHK e.g. University meetings, ocamp

  1. Looking Forwarding to Seeing You
  • More WiFi Access Points in areas managed by RES, including Sir Run Run Shaw Hall, Multi-purpose Hall of Pommeranke
  • Free CU Link card mailing service to new students in Hong Kong


We hope you have a great experience with our services above. For any suggestion or comments to ITSC services, you are welcome to contact ITSC Service Desk (https://servicedesk.itsc.cuhk.edu.hk, 39438845).

*JUCC is Joint Universities Computer Centre in which CUHK ITSC is one of its members.

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